Frequently Asked Questions

ORDERING

When is the ordering period?

Ordering is available from 7 January 2019 to 16 Febuary 2019.

When is the last day of collection?

Last day of collection is on 19 February 2019.

When is the first collection date?

You can start collection on 14 January 2019.

Where can I place my order?

You can place your order via this ordering site, at any Jack’s Place, Eatzi Gourmet Steakhouse & Bistro and Yeh Ting restaurant outlets. We accept hotline orders at at 6858 0111 from Monday to Friday, 9am-6pm or Saturday, 9am-1pm too.

WARMING OF ITEM

How do I warm up my pen cai?

Kindly refer to our steps here.

Pen Cai

Pour sauce into claypot.
Steam for 25-30 minutes.
Bring to boil and it’s ready to serve.

EXCHANGES & REFUND

Can I change my order after payment?

Kindly give us a call at 6858 0111 at least 48 hours before collection date. Changes subject to availability of item.

Can I make a refund after placing the order?

All orders are non-refundable and non-exchangeable upon confirmation.