Frequently Asked Questions

ORDERING

When is the ordering period?

Ordering is available from 12 November 2018 to 2 January 2019.

When is the last day of collection?

Last day of collection is on 6 January 2019.

When is the first collection date?

You can start collection on 19 November 2018.

Where can I place my order?

You can place your order via this ordering site, at any Jack’s Place, Eatzi Gourmet Steakhouse & Bistro and Yeh Ting restaurant outlets. We accept hotline orders at at 6858 0111 from Monday to Friday, 9am-6pm or Saturday, 9am-1pm too.

WARMING OF ROAST ITEMS

Are the items collected warm?

Yes, all items are warm unless you have opted out during check out.

Is there any block out timing or dates?

Yes, kindly note that all collection at Jack’s Place (Ang Mo Kio, Woodlands Civic Centre & West Coast Recreation Centre) does not have warming service from 22-25 December. Warming service is available for collection at JP Pepperdine office on this date.

How do I warm up my roast items?

Kindly refer to our steps here.

Traditional Roast U.S. Turkey

Rest the at room temperature for 1 hour
Put it in the Provided aluminum tray cover with foil and bake at 150 degree for 35 min
Sauce to be cook under low heat or Microwave for 40 sec cling wrap in a bowl

Roast N.Z Lamb Leg

Rest at room temperature for 30 min
Put it in the Provided aluminum tray cover with foil and bake at 150 degree for 30 min
Sauce to be cook under low heat or Microwave for 40 sec cling wrap in a bowl

Roast N.Z. Beef Striploin

Rest at room temperature for 30 min
Put it in the Provided aluminum tray cover with foil and bake at 150 degree for 25 min
Sauce to be cook under low heat or Microwave for 40 sec cling wrap in a bowl

Roast N.Z. Lamb Rack, Honey Baked Chicken Ham and Signature Homemade Oxtail Stew

Rest at room temperature for 30 min
Put it in the Provided aluminum tray cover with foil and bake at 150 degree for 12 min
Sauce to be cook under low heat or Microwave for 40 sec cling wrap in a bowl

Buffalo Wings

Rest at room temperature for 10 min
Put it in the Provided aluminum tray cover with foil and bake at 150 degree for 15 min

Signature Lobster Bisque and Wild Mushroom Soup

Pour in a Pot and cook under medium low heat till Boil

Baked Potato and Garlic Butter Seasonal Vegetables

Put it in the Provided aluminum tray cover with foil and bake at 150 degree for 15 min

EXCHANGES & REFUND

Can I change my order after payment?

Kindly give us a call at 6858 0111 at least 48 hours before collection date. Changes subject to availability of item.

Can I make a refund after placing the order?

All orders are non-refundable and non-exchangeable upon confirmation.