Frequently Asked Questions
Yes, we are Halal Certified.
Yes, definitely. Different cakes come in different base selections. Sponge Base (Chocolate, Moist Chocolate, Strawberry & Vanilla), Mousse Base (Black Forest, Chocolate Mousse, Heaven & Earth & Mango Mousse), Pound Base (Chocolate, Moist Chocolate, Strawberry & Vanilla).
Our cakes contain eggs, dairy, nuts and wheat products, therefore not suitable for people suffering from food intolerance and allergies.
You can place your order through our website or via hotline at 6287 6298.
Unfortunately we only accept preorders with at least 3 working day notice for standard cakes and between 4-7 working days for customized cakes, depending on complexity. For urgent orders, give us a call at 6287 6298, we will try our best to assist.
Alternatively, you can purchase our retail cakes at all Jack’s Place restaurants and Eatzi Gourmet Steakhouse and Bistro outlets. Do note that only selected Signature & Classic cakes are available.
We can take up online orders 3 months in advance.
8 – 10 Guests
16.5cm (Suggested size)
500gm (approx. weight)
12 – 15 Guests
22cm (Suggested size)
1.0kg (approx. weight)
16 – 22 Guests
Round- 24cm (Suggested size)
Square- 24cm X 24cm (Suggested size)
1.5kg (approx. weight)
24 – 30 guests
Round – 28cm (Suggested size)
Square – 28cm X 28cm (Suggested size)
Rectangle – 38cm X 24cm (Suggested size)
32 – 38 guests
Round – 30cm (Suggested size)
Square – 30cm X 30cm (Suggested size)
Rectangle – 40cm X 26cm(Suggested size)
2.5kg (approx. weight)
Round – 32cm (Suggested size)
Square – 32cm X 32cm (Suggested size)
Rectangle – 42cm X 28cm (Suggested size)
3.0kg (approx. weight)
JP Pepperdine Member Benefits
Yes, JP Pepperdine members are entitled to 15% OFF minimum 1kg cake. You will need to visit the Members’ Portal to retrieve your promo code. Thereafter, enter the promo code before check out. Please ensure that you have entered your Member ID/Card Number in your profile.
Yes, points will be calculated based on subtotal. Do note that points will not be issued if other promotional promo codes are used. Please ensure that you have entered your Member ID/Card Number in your profile.
Yes! We’re able to customize cakes, cupcakes, cookies, party favours, etc. Drop us an email at email@example.com to discuss further.
The earlier the better. For customised cake design of your choice, lead time is between 7 to 14 days upon confirmation, depending on the size and complexity of the design.
We do not guarantee an exact replication of a cake design. Slight variation in colours, wordings and appearance may occur. We are also unable to accept copyrighted images.
Price of cake is dependent on the size and final design of the cake. Speak to us to discuss further.
We seek your understanding that cake designs, colors, wordings and interior layout of the food subjects to minor variation, thus final presentation may differ slightly from pictures shown.
Some food / gift items may subject to stock availability. We seek your understanding if substitution of other food / gift item is required. Should there be any changes required, we will inform you before proceeding.
To ensure freshness of the cake, we suggest keeping it refrigerated at a temperature between 2-4 degrees Celsius. It’s best to be consumed within 3 days of collection.
Yes, islandwide delivery service is available for all orders.
Yes, our delivery service is available daily.
Nope, we only deliver within Singapore.
Standard Delivery Charge
$15 per location
Orders above $100
Sentosa, Jurong Island, Marina Bay Sands
$10 surcharge on top of standard delivery charge
Specific Delivery Timing (Hourly Basis)
$10 surcharge on top of standard delivery charge
**Do note that festive surcharge applies for peak festive seasons such as Christmas or New Year.
*Delivery charges stated are subjected to prevailing Government taxes.
Morning: 10 am to 1 pm | Afternoon: 1 pm to 5 pm | Evening: 5 pm to 8 pm.
For any changes after confirmation, please call us directly at 6287 6298 during operating hours.
In the event if there is no recipient or no one at home/office to receive the cake/s, item will be sent to the nearest Jack’s Place or Eatzi Gourmet Steakhouse & Bistro outlet for self-collection. Request for re-delivery subjects to an additional fee of $15 per location and depends on availability of timeslots.
While we endeavor to fulfill all deliveries, we shall not be held responsible for any late delivery or failure to deliver the product ordered due to unforeseen circumstances.
In rare cases whereby wrong item was delivered, please email us with the photo of the item attached and we will offer a full refund promptly or product exchange.
Prices, Payment, Cancellation
All prices listed are in Singapore Dollars and subjected to prevailing Government taxes.
Visa/Mastercard/AMEX payment is accepted for Hotline orders and Visa/Mastercard/AMEX/Diners Club cards for Online orders.
All amendment request(s) must be submitted at least 3 working days before collection/delivery date.
Last minute cancellation charges may apply.
Cancellation notice is less than 2 working days
75% of the order price
Cancellation notice is less than 1 working day
100% of the order price
Goods sold are non-refundable and non-exchangeable once item is collected or delivered.